You may still seek our assistance in resolving dispute for these items by submitting a dispute. Therefore, the following items are not covered by the Amazon A-to-z Guarantee: payments for services, payments made via the Send Money or Request Money features (Person-to-Person or P2P payments), digital merchandise, cash equivalent instruments (including retail gift cards), and prohibited items (including items violating the Acceptable Use Policy). The A-to-z Guarantee applies only to the purchase of physical goods.
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